How Work Will Be Managed
Transparency and speed are at the heart of how we manage every booking, from first enquiry to final invoice.
Dedicated Consultants
Every client is assigned a dedicated travel consultant and an Account Manager who oversee all travel arrangements from start to finish, ensuring consistency and accountability throughout the relationship.
Technology
We use the Amadeus Reservation and Ticketing System together with an online booking platform, enabling fast, accurate processing of every booking, quotation and amendment.
Crisis Management
Our 24-hour emergency travel assistance covers flight disruptions, cancellations and urgent itinerary changes, so your travellers are never left stranded.
Estimated Turnaround Times
So you always know what to expect, here is how quickly we process each type of request.
| Request Type | Turnaround Time |
|---|---|
| Domestic travel bookings | Within 30 minutes to 2 hours |
| International travel bookings | Within 2 to 6 hours |
| Quotations | Within 1 to 4 hours |
| Amendments and cancellations | Processed immediately after approval |
24-Hour Emergency Travel Assistance
Flights get cancelled. Plans change. When they do, our emergency support line is available around the clock to rebook, redirect and reassure — wherever in the world your travellers are.
Experience the Kalahari Difference
Let us show you how a dedicated consultant and fast turnaround times can simplify your travel management.