Last updated: 28 July 2026

1. Introduction

Kalahari Holdings Group (“we”, “us”, “our”) is a 100% black-owned South African travel and hospitality management company. We are committed to protecting your privacy and handling your personal information responsibly, in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the rights you have in relation to it.

2. Information We Collect

• Information you provide directly: When you use our enquiry form, contact us by phone or email, or engage our services, we may collect your name, email address, phone number, service of interest, and any message or details you choose to share with us.
• Information collected automatically: Like most websites, our site may automatically collect limited technical information such as your IP address, browser type, device information, and pages visited, for security and website performance purposes.
• Booking and travel information: Where you engage us for travel, accommodation, car rental, shuttle, conferencing or related services, we may collect additional information necessary to fulfil that booking, such as travel dates, passport details, and payment-related information where applicable.

3. How We Use Your Information

• Respond to enquiries and provide quotations.
• Arrange and manage travel, accommodation, car rental, shuttle and conference bookings on your behalf.
• Communicate with you about your bookings, including changes, cancellations, and emergencies.
• Comply with legal, regulatory, and accreditation requirements (e.g. IATA/Amadeus, ASATA, SAACI, SATSA).
• Improve our services and website.

4. Legal Basis for Processing (POPIA)

We only process your personal information where we have a lawful basis to do so, including: your consent, the necessity of processing to perform a contract with you (e.g. a booking), compliance with a legal obligation, or our legitimate business interests, provided these do not override your rights.

5. Sharing of Information

We do not sell your personal information. We may share your information with:

• Travel suppliers, airlines, hotels, car rental companies, and venues necessary to fulfil your booking.
• Service providers who support our operations (e.g. IT, hosting, the Amadeus reservation system).
• Regulatory or accreditation bodies where required.
• Authorities where required by law.

We require third parties who process personal information on our behalf to protect it in line with POPIA.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law, including tax and accreditation record-keeping requirements.

7. Cookies and Website Technology

Our website may use cookies or similar technologies to support core functionality (for example, remembering your preferences) and for basic analytics. You can control cookies through your browser settings.

8. Third-Party Links and Services

Our website includes a link to WhatsApp for convenient contact. When you use this feature, you leave our website and your interaction is governed by WhatsApp’s own privacy policy, which we do not control.

9. Security

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, alteration, or disclosure.

10. Your Rights

Under POPIA, you have the right to:

• Be notified that your personal information is being collected.
• Access the personal information we hold about you.
• Request correction or deletion of your personal information.
• Object to the processing of your personal information.
• Withdraw consent, where processing is based on consent.
• Lodge a complaint with the Information Regulator.

To exercise any of these rights, please contact us using the details below.

11. Children’s Privacy

Our services are intended for adults arranging travel and are not directed at children. We do not knowingly collect personal information from children without the consent of a parent or guardian.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “last updated” date.

13. Contact Us

Kalahari Holdings Group
15 Pierre Street, Ficus Park, Bendor, Polokwane, 0699
Phone: +27 (0) 76 387 2624 / +27 (0) 76 971 9525
Email: phophi@kalahariholdings.co.za